Policy Details
In order to be eligible for a refund, you have to return the product within 21 days of your purchase. The product must be in the new condition, unworn, unaltered and free of damages.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 21 calendar days have passed, you will not be eligible for a refund.
Unfortunately we are unable to return/ refund custom orders and balloon art.
Please contact me at hello@bokoobliss.com to begin the return/refund process.